[Job] Site Reliability Engineer at Buildkite (full time, remote, 4+ hours AEST overlap)

About The Role

Buildkite is a continuous delivery platform that helps development teams ship quality code, fast. Making developers happy and productive makes us happy, and we’re lucky to work closely with some of the best software teams in the world, including Airbnb, Shopify, Google, Pinterest, and Basecamp.

We’re looking for a Site Reliability Engineer to join our team and help us scale one of the biggest Postgres-powered Rails majestic monoliths in the world. We have some really fun problems and challenges to work on to keep scaling reliably, and we’d love your help! We run on AWS, we’re deep into observability using Datadog, moving containers, doing interesting partitioning with Postgres and iteratively rearchitecting to improve performance and reliability.

A typical day for a Site Reliability Engineer at Buildkite might look like:

  • Consulting with team members to improve how we diagnose, and fix the operational aspects of their software systems.
  • Collaborating via Basecamp on designing an upcoming feature or fix.
  • Iterating on Ruby (Rails) code in our primary app, and any related changes to our PostgreSQL database, Golang agent, or React and GraphQL frontend code.
  • Troubleshooting our production app and isolating issues to fix.
  • Video calls with others on the team to discuss or solve problems, or to just say hi.
  • Providing feedback on a GitHub pull request, or responding to feedback left for you.
  • Helping customers via email and Slack support, and following up with “support hacks” to solve any identified issues. At the moment we have a person on support for the whole week (it’s your only job that week), and we each take turns.
  • Working to manage and improve on-call and incident response processes.
  • Ensuring we have a high level of confidence in the reliability of our code and systems.
  • Engineering solutions to improve the reliability and availability of our platform.
  • Ensuring that the teams have taken into account security and operational concerns when developing.

This job is for you if you:

  • Have Ruby skills. You have helped manage a production Rails application, and are familiar with the surrounding Ruby ecosystem.
  • Believe in quality code. You are comfortable writing tests and clear comments for the code you write. You know how to balance your own high standards of code quality with the problems you are solving and external constraints like how time-sensitive it is or the impact it will have.
  • Like solving problems. You are happy working through difficult technical problems and solving them in straight-forward ways. If you don’t know the answer immediately, you are comfortable digging until you figure it out and know the right point to ask for assistance.
  • Understand development processes. You are comfortable writing git commits, pull requests and issues. You know how to tackle critiquing others code in a positive and productive way, and are comfortable receiving the same sort of feedback.
  • Are a good communicator. You value empathy and kindness and are able to articulate your ideas and feelings when writing or speaking.
  • Are self-motivated. We are a remote company, so you will need to be comfortable stepping into gaps in the planning, taking initiative, and identifying what needs to be done and how to get it done.
  • Learn fast. You might not be an expert in everything we do initially, but you will quickly become an expert in some aspects. You are comfortable diving in and learning things, even if they are new to you.

About Us

At Buildkite we build tools to help the best software teams stay happy and productive. We’ve rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, CultureAmp, and Canva.

Buildkite is a differently shaped company that values work-life balance and supports staff to work the ways that make sense for them. From the beginning, our goal has been to build a company that was profitable, grew sustainably, and had a strong, people-centered culture. We’re currently a distributed team of 36 humans working remotely from Seattle, Vancouver, Perth, Sydney, Hobart, Adelaide, Kyoto, Oakland, Long Beach, Wellington, Berlin, London, Kiev, Cordoba, and Melbourne.

Take a look at Buildkite’s values and the way they shape the benefits of working with our team here.


Check out the listing for this position and apply from our website: