[Job] - Full time, Business Operations Engineering Lead, Sydney / Remote

About the company

Insurance has a problem. It’s complicated, inwardly focussed and customers do not trust how and what they’re being sold. But we believe that it can be different.

The team at Insured By Us (http://insuredbyus.com/) are changing this one interaction at a time and we need your help. Our aim is to be the API/platform behind every travel insurance interaction in the world.

We work to live rather than live to work. We have an office in Sydney, but a lot of people work remotely. You’ll need to be in Sydney one to two days a week to meet with clients, but you can work remotely the rest of the week.

About the position

Our business operations team is growing and we need your help to scale our support processes and better serve our customers.

What you’ll do

Mentor and lead a team of remote developers

Become an expert in our operational products

Solve technical, operational and escalation issues, delivering the highest level of satisfaction

Build and maintain better support systems through enhanced tooling & infrastructure

Implement solutions with languages such as Ruby, Javascript and SQL

Work closely with Account Management and our clients

Manage and deliver small scale development projects across a suite of products

Report to the Head of Engineering

About you

You have a genuine care for good customer relations

You lead by example

You are doggedly determined

Strong Git, Ruby and JavaScript

Excellent written & and verbal communication and collaborative skills

Help us make insurance better for everyone.

If you’d like to find out more, DM @Georgina Robilliard in Slack or email georgina@insuredbyus.com

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